Cancellation & Return

1. An order placed and confirmed cannot be cancelled

2. You are entitled to a 100% replacement of order in case You received something else than what you ordered or Your order reached you in a distorted manner. If Your order includes multiple items, partial replacement of the required items is also possible. If purchase of the Product is made under a special promotional offer or any special scheme, special rules shall apply for replacement.

3. Replacement process must be initiated within 24 hours from the time of receipt of order by the User. The Product must be in an unused state before seeking a for a replacement and should be accompanied by a copy of the original receipt or invoice issued at the time of sale of the Product.

4. Any request for replacement will be accepted only after inspection of the Product. Once the replacement request is placed with the customer service, the logistics partner will arrange for a pickup of the Product from the address provided at the time of placing the order within 3 working days. Once the Product is received, it takes about 1 working day for inspection team to confirm on the replacement. On confirmation of the genuine need for replacement of the Product, we shall replace the desired Product with the User in 3 working days.

5. At every step of the replacement process, we shall keep you updated through emails and/or SMS. However, if you have any queries before, during or after the replacement is completed, feel free to contact Us at: https://matrixstationery.in/

6. Refunds will not be made under any circumstances and only replacement in relevant situations will be done

Refund Policy

Due to personal hygiene reasons, face masks & face shields cannot be returned or refunded.
We are pleased to exchange or provide a full refund for any unopened products provided that you return the goods to us within 14 days of delivery (other than face masks & face shields). If there has been no error on our part we will refund only the cost of the item. We will not refund the cost of delivery and you will be responsible for the return postage and packaging. Please note that we cannot accept opened or damaged boxes as returns. Please ensure that any items to be sent back are returned securely. Hari Om Stationery cannot be held liable for returned items which do not reach us.

If any goods delivered by us are faulty, damaged in transit, deficient of items shown on the delivery note or fail to match the items ordered by you, then you should email us explaining the problem to matrix.prints@yahoo.com within seven working days of receipt and we will contact you to resolve the matter. If we don’t receive notification you will be deemed to have accepted the items as satisfactory